Global Payroll Manager
Toku
Responsibilities
- Act as the first point of contact for clients, responding to payroll-related inquiries and resolving routine issues.
- Work with clients during the onboarding process, ensuring a smooth transition into payroll services.
- Help troubleshoot payroll discrepancies or errors, working with internal teams and local payroll partners to resolve issues quickly.
- Escalate more complex payroll or compliance issues to senior team members, ensuring timely resolution and communication with clients.
- Collaborate with cross-functional teams, including sales, product, and support, to ensure seamless customer experiences and address customer needs and inquiries effectively.
- Conduct regular check-ins with customers to assess their satisfaction, identify areas for improvement, and provide guidance on best practices.
- Assist in processing payroll for employees, ensuring accuracy in wage calculations, deductions, and compliance with local regulations.
- Coordinate with stakeholders to ensure payroll is executed correctly and complies with country-specific laws. Handle payroll submissions, including salary adjustments, bonuses, and deductions.
Minimum Qualifications
- Bachelor's degree in a relevant field or equivalent practical experience.
- 3+ years in a payroll role either in-house or at an external payroll provider
- Experience in managing internal and external stakeholders, resolving problems while managing relationships.
- Excellent written and verbal communication skills to effectively engage and build rapport with customers.
- Customer-centric mindset, with a genuine passion for helping customers succeed.
- Strong problem-solving abilities with a focus on delivering solutions.
- Analytical mindset with the ability to leverage data to make informed decisions and recommendations.
- Self-motivate, proactive, independent worker that thrives in a fast-paced environment.
Benefits and Compensation
- Remote-first work culture
- Flexible working hours
- Competitive salary
- Competitive equity
- Apple laptop