Client Engagement Director (with Agency Recruitment Experience)
Toku
This job is no longer accepting applications
See open jobs at Toku.See open jobs similar to "Client Engagement Director (with Agency Recruitment Experience)" Blockchain Association.Key Responsibilities
- Customer Relationship Management: Develop and maintain strong, long-lasting relationships with clients. Act as the main point of contact, addressing their needs and concerns promptly and effectively.
- Agency Recruitment Expertise: Utilize your background in agency recruitment to understand the specific challenges and goals of HR departments.
- Product Advocacy: Promote the benefits and features of our platform, encouraging clients to utilize its full potential. Gather and relay customer feedback to our product development team for continuous improvement.
- Problem Solving: Proactively identify and resolve issues that may impact customer satisfaction and retention. Collaborate with internal teams to ensure swift resolution of technical or process-related problems.
- Success Metrics: Monitor and analyze customer success metrics, including usage patterns, satisfaction levels, and retention rates. Develop strategies to enhance customer engagement and drive value.
Qualifications
- Proven experience in agency recruitment, with a track record of building and managing your own client book.
- Background in high-stakes, fast-paced, and sensitive recruiting sectors such as finance, tech, legal or executive search.
- Strong understanding of the hiring process and HR challenges faced by organizations.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving skills and the ability to think critically and creatively.
- Ability to manage multiple clients and projects simultaneously, with exceptional organizational skills.
Compensation & Benefits
- Competitive salary and performance-based incentives tied to upsells and client retention
- Competitive benefits
- Remote-first work culture
- Flexible working hours
- Apple laptop
This job is no longer accepting applications
See open jobs at Toku.See open jobs similar to "Client Engagement Director (with Agency Recruitment Experience)" Blockchain Association.