CAREERS

Who We Are:

What You'll Be Doing:

On-site Management & Team Support

• Responsible for the daily on-site management of the risk control team, including attendance, scheduling, work discipline, and maintaining office order
• Assist team leaders in supervising business execution quality to ensure the implementation of risk control strategies, operating standards, and processes
• Organize and coordinate on-site resources to ensure efficient team operations

Risk Monitoring & Incident Response

• Monitor account risk indicators and abnormal events, promptly identifying and reporting potential risks
• Participate in emergency handling and review of sudden risk incidents, summarizing improvements
• Coordinate communication with related departments such as Risk Management, Compliance, and Customer Service to ensure closed-loop problem resolution

Process Optimization & Data Support

• Collect and analyze on-site management and risk control business data to support process optimization and strategy adjustment
• Participate in developing and improving on-site management systems and standard operating procedures (SOPs)
• Assist in promoting system feature optimization and implementation of automated risk-control tools

Training & Team Building

• Regularly conduct case sharing and experience reviews to improve the team’s risk identification and response capability
• Assist in building a positive, compliant, and professional team culture

岗位职责:

现场管理与团队支持

• 负责风控团队日常现场管理工作，包括人员考勤、排班、工作纪律及办公秩序维护
• 协助团队负责人监督业务执行质量，确保风控策略、操作规范和流程的落实
• 组织并协调现场资源，保障团队高效运转

风险监控与事件响应

• 监控账户风险指标与异常事件，及时发现并上报潜在风险
• 参与突发风险事件的应急处理和复盘，总结改进措施
• 协调与风险管理、合规、客服等相关部门的沟通，确保问题闭环处理

流程优化与数据支持

• 收集并分析现场管理与风控业务数据，为流程优化与策略调整提供支持
• 参与制定和完善现场管理制度及标准作业流程（SOP）
• 协助推动系统功能优化与自动化风控工具落地

培训与团队建设

• 定期开展风控案例分享与经验总结，提升团队风险识别与应对能力
• 协助构建积极、合规、专业的团队文化

What We Look For in You:

Work Experience

• 1 to 3+ years of experience in risk management, risk control operations, account security, on-site management, or team management
• Experience in FinTech, payments, e-commerce, or banking is preferred

Professional Skills

• Knowledge of account risk control processes, anti-fraud mechanisms, risk warning, and emergency handling procedures
• Proficient in office software (Excel, PPT, etc.) with basic data analysis skills
• Strong logical thinking and problem analysis ability, capable of independently identifying and resolving on-site management issues
• Familiarity with SQL, Python, or data visualization tools (Power BI, Tableau) is a plus

Communication & Coordination

• Excellent spoken and written in English and Chinese as the role requires to deal with China Mandarin speaking counterparts
• Excellent communication and cross-department collaboration abilities, able to work efficiently in multitasking environments
• Strong execution and sense of responsibility, able to handle work pressure

Overall Qualities

• Detail-oriented, rigorous, with strong risk and compliance awareness
• Good team spirit and service mindset
• Quick thinker with continuous improvement awareness and data-driven mindset
• Flexible and willing to work shifts based on business requirements

任职标准：

工作经验

• 具有1–3年及以上风险管理、风控运营、账户安全、现场管理或团队管理类相关工作经验
• 有互联网金融、支付、电商或银行业从业经历者优先

专业技能

• 了解账户风控流程、反欺诈机制、风险预警及应急处置流程
• 熟练使用办公软件（Excel、PPT等），具备基础的数据分析能力
• 具备较强的逻辑思维与问题分析能力，能独立发现并解决现场管理问题
• 熟悉SQL、Python或数据可视化工具（如Power BI、Tableau）者优先

沟通与协调能力

• 具备良好的沟通表达与跨部门协作能力，能在多任务环境下高效推进工作
• 具有较强的执行力与责任心，能承受一定工作压力

综合能力

• 工作细致、严谨，具备风险意识与合规意识
• 具备良好的团队合作精神与服务意识
• 思维敏捷，具备持续改进意识与数据驱动思维
• 根据业务需求，能够灵活排班并适应轮班工作

Benefits & Perks:

• Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Yearly bonus)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

#LI-Onsite #LI-JC3