Sales Operations Manager
Ledger
Sales & Business Development, Operations
Paris, France
Posted on Friday, May 19, 2023
Permanent contract
Location : Paris or London office (both are possible)
Start date : ASAP
Type of work : Hybrid (2 days/week minimum at the office)
We're making the world of digital assets accessible and secure for everyone. Join the mission!
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through Ledger products. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.
Responsibilities:
As an individual contributor, the Sales Operations Manager will be responsible for defining, implementing and managing the process, governance, reporting & tooling for Ledger Sales Teams. They will play a pivotal role within the Sales function and will work closely with the Sales Team on a day to day basis. This is an exciting role to help build a strong business and continue the exceptional growth we have experienced in recent years.
Missions:
- Define and govern & improve operational procedures for the Sales Teams across Ledger
- Develop effective, accurate and ideally automated reporting to senior management on activity, pipeline, lead generation, sales and other KPI’s Provide sales team with the tools, reporting & cadence required to deliver against target
- Assist with incentive & commission planning
- Optimise sales workflows from marketing automation, leveraging HubSpot, Salesforce, LinkedIn Sales Navigator, AirCall, ZoomInfo etc
- Manage & govern post sales contract activity liaising with internal teams, to ensure contractual and invoicing obligations are met Maintaining source systems and up to date integration & data between these systems
- Managing supplier relationships with core tools, ensuring technical and internal issues are resolved swiftly and effectively
- Work with sales managers to create and maintain data flows that ensure Salesforce pipeline and forecast are reliable
- Prepare periodic business review presentations
- Participate in the onboarding and training process for new sales team members
- Document and maintain up to date documentation on workflows, data flows and training
What we are looking for:
- At least 3 years experience in Sales Operations, or a similar role
- Salesforce Admin certification
- Fluency in English (level C1 equivalent)
- Strong interpersonal & communication skills with the confidence to engage, manage and gain consensus from multiple stakeholders
- The ability to operate at both a strategic level, but also at a micro level when tasks and data require analysis and deep understanding
- Tableau Experience
- [nice to have] Knowledge & proficiency in HubSpot, Sprout & Zapier
- [nice to have] Fluency in French (if not native language)
- [nice to have] Experience in a B2B & B2C Sales Organisation
- [nice to have] Knowledge or experience in the Web3 ecosystem (crypto, NFT)
What’s in it for you:
Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.
Flexibility: A hybrid work policy (2 days per week at the office) with the possibility of one full month abroad remotely per year.
Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage.
Well-being: Personal development, coaching & fitness with our dedicated partners.
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days.
High tech: Access to high performance office equipment and gadgets, including Apple products.
Transport: Ledger reimburses 75% of your preferred means of transportation.
Discounts: Employee discount on all our products.
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
#LI-RDP #LI-Hybrid
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