Senior Operations Lead, UK



United Kingdom
Posted on Thursday, May 2, 2024

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of Work

The Team

Kraken is a market leader in one of the most innovative and fast growing industries in the world. We are expanding and innovating throughout all aspects of the company to support this rapid growth, and to ensure that we can effectively execute on our highly ambitious short-, medium- and long-term plans for global product and market growth.

The Regional Operations Manager will play a critical role on a team that is core to Kraken’s global operating effectiveness. You will be expected to provide leadership in a highly cross-functional context, and work directly with nearly every team and department in the company. This close integration into all functional areas of Kraken means you will have a unique opportunity to positively influence the entire organization and drive initiatives that directly impact the company’s bottom line. You will work closely with many Krakenites across levels of seniority and spanning multiple departments, helping the organization stay coordinated in this incredibly exciting, innovative and expanding environment.

The Opportunity

  • Support the execution of new product initiatives (growth or driven by regulation) by providing cross-functional program management

  • Be an advocate for the UK business from a growth and compliance perspective

  • Work with the UK General Manager and Head of Operations to define and optimize the global deployment of Kraken’s regional operating infrastructure

  • Support the execution of region new-product and new-market initiatives by providing cross-functional program management to ensure a seamless transition from strategic opportunity development to revenue realization

  • Work cross functional teams including finance, compliance, and legal teams to analyze and make recommendations regarding regional operations structure to maximize regulatory, tax, and strategic partnership opportunities

  • Work with Kraken Intelligence to develop regional client and market growth performance metrics and insights to help identify opportunities for improvement; analyse trends and coordinate information with regional marketing teams to improve effectiveness of client outreach initiatives

  • Cultivate a deep understanding of operational best practices across regions, and develop the corporate resources, processes, and standards to implement them across operating theaters

  • Identify potential areas of inefficiency, redundancy, bottlenecked progress or scaling challenges between regional operating theaters, and devise and execute process improvements to address them

  • Establish strong working relationships across functions and management levels, working collaboratively and independently

  • Bring structure and clarity to complex, often ambiguous operational issues

  • Execute program-level work while keeping deadlines

Skills you Should HODL

  • Minimum 5+ years of experience within crypto or Fintech; preferred experience in a top management consulting firm

  • Deep knowledge and passion for crypto and the drive to contribute to Kraken's mission

  • Experience and proven track record in business process management consulting or operations roles in the financial services or technology industries

  • Have had experience working in Product, or closely with Product teams

  • Ideally have had experience with UK regulations

  • Entrepreneurial mindset with excellent attention to detail and follow through

  • Ability to work a flexible full-time schedule to coordinate with global stakeholders

  • Creativity, adaptability, tenacity, a sense of urgency and hands-on, roll-up your sleeves work ethic

  • Excellent organisational and workload management skills, especially with respect to prioritisation and proactive verbal, written and interpersonal communication skills

  • Ability to deconstruct convoluted problems and develop precise plans of action

#LI-Remote #LI-PE

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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