Senior Product Manager - Onboarding



Multiple locations · Europe · Canada · Ireland
Posted on Thursday, March 21, 2024

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of work

The team

The Client Onboarding team is responsible for enhancing the client onboarding journey for individual and corporate accounts to be able to interact with all of our products and services. The team focuses on navigating country-based KYC requirements and building seamless client account verification processes.

The opportunity

  • Contribute to the development and refinement of the client onboarding process for Consumer, Business, and Institutional clients.

  • Implement solutions for enhancing the identity verification and onboarding processes

  • Work closely with stakeholders across the organization, including Legal, Regional Operations, Compliance, and Fraud and Risk teams to ensure onboarding processes are compliant and minimize fraud risk.

  • Stay abreast of changes in cryptocurrency regulations and contribute to the team's adaptability in this dynamic environment.

  • Assist in managing relationships with various ID verification vendors, ensuring the integration of their services is efficient and effective.

  • Evaluate new technologies and vendors that can improve the onboarding experience and compliance.

  • Analyze onboarding process data to identify trends, opportunities for improvement, and effectiveness in client activation rates.

  • Incorporate client feedback to continuously enhance the onboarding experience.

Skills you should HODL

  • Minimum 5 years of experience in product management, with at least 2 years in a role directly related to client onboarding or identity verification.

  • Familiarity with global cryptocurrency regulations and compliance standards.

  • Experience in managing third-party vendor relationships, particularly in identity verification.

  • Proven track record of contributing to process improvements in a team setting.

  • Strong analytical skills, with the ability to interpret data and make informed decisions.

  • Bachelor's degree in Business, Finance, Technology, or related field. Master's degree or relevant certifications (e.g., PMP, CIPM) is a plus.

#LI-Remote #LI-JH2

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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