L&D - Training Designer and Facilitator



United States · Canada
Posted on Saturday, February 17, 2024

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

About the role:

At Kraken we are building out our world class learning experience for our Krakenites (employees of Kraken) company-wide. Our learning team requires creative people who aren’t afraid to cast aside established ways of doing things to create entirely new, delightful experiences for our internal learning community.

Throughout the history of civilization, there have been a handful of moments that changed the course of how we think about wealth and equality. The discovery of gold, the creation of paper money, mortgages, ATMs. We’re at the next of those moments right now, and there is no more exciting place to invest your creativity than directly at this intersection of technology and adventure.

We are looking for a motivated, passionate and detail-oriented Talent Development Program Manager to join our team and deliver best in class learning experiences to Krakenites across the world. The crux of this role is design and facilitation of workshops and learning events. You will have a passion for learning and thrive in delivering meaningful and engaging learning experiences. The role sits within our Talent & Development function and is part of the Talent Development delivery team, critical to ensuring our people can grow their capability, skills and careers at Kraken. In this role, you will design and deliver engaging and interactive learning sessions on topics that span our business, serve leaders and individual contributors, and build skills across technical and behavioral disciplines.

What You'll Do:

  • Organize and deliver exceptional training sessions, workshops, and seminars to employees of all levels, utilizing various instructional techniques

  • Coordinate virtual training sessions that deliver a powerful learner experience across functions and geographies.

  • Collaborate with various stakeholders (e.g. Business Partner, Team Leaders, SMEs, and Executives) to source insight, develop learning objectives and design bespoke content.

  • Learning Consultation: Drive class enrollments and work with partners to meet all training deadlines

  • Capture and respond to participant feedback, to continually improve content and delivery

  • Learning Technology: Administer your learning programs and events in our Learning Management System and any other virtual learning platforms to include setup, scheduling, tracking and record keeping.

  • Research and stay educated on training and business fundamentals, concepts, and trends.

  • Maintain and build an understanding of the company, products and crypto industry

  • Contribute to org level projects as required

Skills You HODL:

  • Experience of facilitating interactive virtual learning experiences that encourage collaboration & knowledge sharing within a fast paced environment

  • Experience delivering leadership development workshops and learning experiences

  • Experience designing virtual learning workshops that draw upon design best practices.

  • Strong communication and presentation skills with the ability to engage and inspire learners.

  • Well-developed personal and project management skills

  • High levels of computer literacy

  • An ability to get things done by exercising influence and gaining buy in to new initiatives

  • Strong networker, able to build relationships with people at all levels across the business.

  • Strong client obsession - you are skilled at understanding client needs and designing rich learning content that meets the needs of your learners and their context.

  • Able to work well independently, and within a team environment, and possessing an aptitude to overcome barriers, multitask, and deliver in a high-pressure environment.

  • Experienced with managing multiple large-scale projects simultaneously.

  • Actively aligned with the values and ethos of Kraken, Crypto & Decentralized Finance.

Nice To Have:

  • Relevant qualification desirable but not essential (whether post-graduate degree, CIPD accreditation or formal Teaching qualification).

  • Proficiency in using learning management systems (LMS) and other training software.

  • Skills related to psychometrics and coaching would be of interest.

  • Design skills or qualifications

  • Project management skills

  • Experience at early-stage/ fast-growing tech startup.

  • Due to a requirement to support virtual and, potentially, in-person workshops across North American time zones, candidates based in this region would be desirable.

#LI-Remote #LI-MD1

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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