AI Projects and Process Excellence Analyst (US)
Building the Future of Crypto
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.
As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.
Become a Krakenite and build the future of crypto!
Proof of Work
The Projects and Process Excellence team supports our Client Engagement community in delivering a better experience to our clients and specialists. The team is focused on creating and maintaining client engagement workflows and finding innovative solutions to solve our clients and specialists problems in a timely manner and with the expected level of assertiveness. We partner with key functions such as Product Management and Engineering in order to deliver the best possible solutions.
Apply stakeholder engagement and user centric techniques to help rapidly move from idea to impact via piloting, evaluating and iterating solutions
Drive the implementation of AI models focused on experience and efficiency, partnering with key stakeholders from other functions
Act as a translator between our business partners and our AI engineers to ensure that the models are attending the requirements
Support the teams on testing AI models to ensure a consistent level of accuracy
Facilitate operational excellence discussions with key stakeholders to identify business opportunities and orchestrate the execution efforts
Guide our Services teams throughout the models adoption process
Run external benchmarking in order to identify trends and innovations to support a better client experience, staying updated with key AI industry trends
Support our specialists on realizing the value from the new solutions we are implementing
Ensure timely communication flow between all stakeholders, contributing to improve process excellence
Skills you should HODL
Minimum 2-4 years of case management experience, with the ability to understand client engagement workflows and propose improvements
Experience in research and analysis related to AI
Experience on Project Management is a plus
Strong advocate for cryptocurrency along with the deep understanding and passion to innovate and push the industry forward
Experience with buying and selling cryptocurrencies on multiple platforms is preferential, but not necessary
Deep orientation in data privacy and security from both a personal and business standpoint
Excellent communication and presentation skills in both written and verbal English
Ability to thrive in a fast-paced environment utilizing analytical and problem solving skills
Availability to work flexible schedules, on a fully remote set up
Interested so far? Here’s how the hiring process will be:
Video screen with our Talent Acquisition recruiter (30 minutes)
Interview with the team (60 minutes)
Final interview with team managers/directors (60 minutes)
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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