Customer Success Intern



Customer Service, Sales & Business Development
New York, NY, USA
Posted on Saturday, September 9, 2023
Kaiko is the leading source of cryptocurrency market data, providing businesses with industrial-grade and regulatory-compliant data. Kaiko empowers market participants with global connectivity to real-time and historical data feeds across the world's leading centralized and decentralized cryptocurrency exchanges. Kaiko’s proprietary products are built to empower financial institutions and cryptocurrency businesses with solutions ranging from portfolio valuation to strategy backtesting, performance reporting, charting, analysis, indices, and pre-and post-trade.
What We Do Kaiko provides financial data products and solutions, across three main business units:
1. Market Data: “CEX” Centralized Exchanges Market Data: we collect, structure and distribute market data from 100+ cryptocurrency trading venues; “DEX” Decentralized Protocols Market Data: we run blockchain infrastructure in order to read, collect, engineer and distribute venue-level market data from DeFI protocols.
2. Analytics: proprietary quantitative models & data solutions to price and assess risk.
3. Indices: suite of mono-assets rates and benchmarks, as well as cross-assets indices.
Kaiko’s products are available worldwide on all networks and infrastructures: public APIs, private & on-premises networks; private & hybrid cloud set-ups; blockchain native (Kaiko oracles solution).
Additionally, Kaiko’s Research publications are read by thousands of industry professionals and cited in the world’s leading media organizations. We provide original insights and in-depth analysis of crypto markets using Kaiko’s data and products.
Who We Are
We’re a team of 80 (and growing) passionate individuals with a deep interest in building data solutions and supporting the growth of the digital finance economy. We’re proud of Kaiko’s talented team and are committed to our international representation and diversity. Our people and their values are the foundation of our continued success.
About The Role
The Customer Success team handles all matters related to our clients post-sale as one branch of the Revenue Operations team. You will often work cross-functionally with our Sales, Marketing teams in addition to our Product and Support teams.
This role is a full-time, paid internship and reports to the Customer Success Manager.

Key Responsibilities

  • Maintaining and updating our client databases
  • Evaluating client needs and advocating for our clients
  • Support Customer Success lead in identifying and developing key strategies regarding the onboarding and retention of clients
  • Developing and implementing processes to improve or maintain customer engagement
  • Be up-to-date on all product updates and act as a conduit for this information to the relevant customers
  • Develop internal and external education materials
  • Ad-hoc cross-functional projects as needed.

About you

  • You will be working on a growing team, so adaptability in ambiguity is key.
  • 0-2 years of experience with a background in business, operations, or communications
  • Willingness and interest to learn about the digital asset industry
  • Adaptability and can handle an ambiguous environment
  • Strong Communication skills
  • This is an on-site position at our New York Office
What we offer
- An entrepreneurial environment with a lot of autonomy and responsibilities
- Contribution to your monthly gym subscription
- Multiple team events (casual drinks, etc.)
- An entrepreneurial environment with a lot of autonomy and responsibilities
- Staff surprises!
Talent Acquisition Process
- Call with the People team (20 min)
- Interview with the CSM Manager (45 min)
- Interview with the Head of Revenue Operations (45 min)
- Offer & Reference check
Diversity & Inclusion:
At Kaiko, we believe in the diversity of thought because we appreciate that this makes us stronger. Therefore, we encourage applications from everyone who can offer their unique experience to our collective achievements.