Solutions Engineer - Technical Customer Onboarding

Dinari
Dinari

IT, Customer Service · Full-time

San Mateo, CA, USA · New York, NY, USA · Remote

Posted on Oct 24, 2026

Dinari

Join us as we build the future of Open Financial Market Infrastructure from issuing innovative 1:1 securities-backed tokens to building the next-generation global distribution network. Dinari's APIs and SDKs allow anybody from exchanges to wallet apps to offer securities-backed tokens to their customers in a secure and compliant way. Our team is small but talented and led by founders with a proven track record with successful exits from industry giants including Freenome, LegalZoom and Crunchyroll.

Role

  • Partner directly with our most strategic customers to design, scale, and optimize systems built on our blockchain infrastructure.
  • Act as a trusted technical advisor, systems architect, and product partner—not a traditional support role.
  • Guide partners to build real-world reliable and compliant financial products.
  • Influence product strategy by translating customer needs into actionable insights, features, reporting and tooling, while operating within the guardrails of a regulated financial environment.

Responsibilities

Architect Advise

  • Design and guide customer implementations across our infrastructure
  • Support use cases spanning API integrations, smart contract interfaces and integrations with existing traditional finance systems.

Drive Adoption Customer Success

  • Develop a deep understanding of customer goals, technical requirements, and regulatory constraints
  • Guide customers through onboarding, integration, and long-term success while adhering to KYC, AML, and other compliance standards

Prototype Integrate

  • Write high-quality code and technical prototypes to accelerate customer adoption
  • Build solutions that balance innovation with security, reliability, and regulatory requirements

Influence Product Direction

  • Serve as the voice of the customer—particularly for regulated and enterprise use cases
  • Translate customer feedback into product insights and actionable specifications that align with compliance, risk, and operational realities

Build Strategic Relationships

  • Act as the primary technical point of contact for key accounts
  • Navigate technical challenges, future planning, and success metrics in close partnership with customer stakeholders

Collaborate Cross-Functionally

  • Work closely with Product, Engineering, Compliance, and Business Development teams
  • Ensure customer solutions meet both technical and regulatory expectations, closing feedback loops quickly

Qualifications

  • 3+ years of experience in technical roles (Solutions Engineering, Software Engineering, Developer Relations, or similar)
  • Strong foundation in large scale distributed systems, APIs, or client-facing SDKs
  • Experience working directly with customers in B2B SaaS, fintech, or infrastructure environments
  • Proficiency in writing and reviewing code in Python or Java
  • Familiarity with blockchain and smart contracts
  • Experience working at startups
  • Strong understanding of—and willingness to work within—regulated industry guardrails, including KYC, AML, and related compliance requirements
  • Excellent communication skills, with the ability to clearly convey complex technical and regulatory concepts to both technical teams and executive stakeholders