Application Support Engineer

Cumberland

Cumberland

Software Engineering, Customer Service
Chicago, IL, USA
Posted on Sunday, June 9, 2024

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As an Application Support Engineer on our Unified Platform Support team, you'll be part of a tight knit and expanding team of support analysts at a top tier proprietary trading firm. You will be working hand in glove with developers providing back and middle-office tools to the users across the firm. This role will likely appeal to technically minded members of support teams who want the freedom to dig deeper into issues and the code.

The team you will be joining:

  • Works with a wide variety of back and middle office tools supporting DRW’s trading activity
  • Embraces a remote first policy, accommodating remote work, in office, or hybrid arrangements

Our team cares deeply about preserving a respectful and diverse team culture. We believe in choosing the right tech for the job even if that means learning something new or reviving something old. We value business impact and outcomes over process, and we make decisions based on data. We strive to adapt quickly as business priorities change.

What you’ll do:

  • Monitor and troubleshoot production jobs, drilling into issues requiring action
  • Work with subject matter experts, the data, and the code to identify the root cause of issues that arise
  • Consult with developers to determine appropriate courses of action and make suggestions for improvements to the system
  • Monitor support channels and respond to user issues
  • Provide L1 and L2 support for users and collaborate with developers on L3 support
  • Onboard support processes for new development teams and applications as the support team continues to expand

What we’re looking for in this role:

  • Previous experience supporting, monitoring, and troubleshooting high performance applications in the financial markets industry
  • Experience supporting Linux environments
  • Experience working with back-office or middle-office systems
  • Excellent analytical and troubleshooting skills
  • Exposure to object orientated code. Java, Ruby or Clojure are preferred
  • SQL experience including queries/updates/table creation/basic database maintenance
  • Familiarity with version control software (git or svn)

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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