Technical Operations Engineer



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IT, Operations, Education
Chicago, IL, USA
Posted on Saturday, January 20, 2024

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As a Technical Operations Engineer, you will join a team that is the global, front-line of defense in monitoring and response for our business-critical systems. As a part of this team, you will rapidly respond to events and outages, ensuring a consistent and thorough response globally, while working to minimize any potential business impact. You will also lead efforts to further enhance the Technology Operations Center’s capabilities through automation and the buildout of new tool sets and processes. You will be uniquely positioned to interact with individuals and teams across all areas of DRW, requiring you to quickly build a working understanding of the relationships between systems and the organizations dependent on them.

You will be right at home if you:

  • Have experience working on a globally deployed team providing around the clock monitoring and troubleshooting of proprietary and third party systems.
  • Are well versed in coordinating efforts with other global support teams to ensure rapid response and escalation, continuity, and consistent support.
  • Are a seasoned technologist with a broad range of knowledge and experience deploying and supporting proprietary trading technologies.
  • Have exceptional communication and collaboration skills and the ability to quickly build trust and credibility with a variety of trading, development, infrastructure and operations teams.
  • Have experience implementing process automation and monitoring tools using a combination of in-house and third-party technologies.
  • Understand the implications of coordinating planned changes in a global technology ecosystem and have first-hand experience successfully working within a formal Change Management program.
  • Can build clear, concise documentation for common procedures, troubleshooting scenarios and system architecture.

What’s needed in this role:

  • Expert troubleshooting and problem analysis skills, spanning multiple technology stacks and high-performance applications deployed across a global footprint
  • Extensive Linux and/or Windows support and engineering experience in a high availability corporate environment; RHEL, Ubuntu or Debian experience is preferred
  • Scripting and automation experience, preferably with Python
  • Experience working with configuration management tools
  • A focus on continuous onboarding of infrastructure and development teams to centralized observability tools to ensure global support coverage of mission critical systems
  • Must have excellent verbal and written communication skills
  • Bachelor’s degree in Computer Science or equivalent preferred

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This job is no longer accepting applications

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