Senior Product Manager - Exchange (Experience)
Crypto.com
Product
hong kong
Posted on Dec 23, 2024
Our Product Management team drives product initiatives from inception, roadmap prioritisation through to execution, makes impacts and launches products / features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.
About the role: We are looking for a Senior Product Manager to drive product initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry-changing platform that helps change the way we deal with money. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.
Job Responsibilities:
- Lead, plan, execute and maintain the Exchange’s Experience roadmap, focusing on:
- A. World-Class Leading User Experience:
- Build, iterate and optimize best-in-class trading UX/UI and workflows for the advanced retail trader segment
- Be multi-channel capable - synergising mobile app and website experiences with a primary focus on mobile app
- B. Data-Driven Decision Making:
- Setup event tracking to enable funnel analytics and CRM capabilities
- Enrich funnel metrics to breakdown effectiveness effectiveness of strategies at each stage of funnels
- Create dashboard views to provide analytical insight on product performance
- C. Drive Value Throughout the Organisation:
- Retail Product Suite - Spot and Derivatives trading, Trading Bots, Staking, Supercharger, Trading Arena and more
- Feature and Product Definition:
- Define features and product outcomes by leading and actively documenting detailed product specifications and requirements (acceptance criteria)
- Weigh necessary trade-offs for optimal outcomes
- Collaboration with Feature Teams:
- Provide product outcome direction, manage 1 or more feature teams
- Lead and direct the vision of your feature team(s), pushing for continuous improvement
- Adhere to Scrum model (LeSS)
- Join forces with delivery management (Scrum Master) to optimise resource throughput
- Work closely with lead engineers to develop technical solutions
- Share guidance with QA engineers to ensure comprehensive test plans
- Own the Product:
- Co-manage the roadmap backlog, owning the product area you build with the team
- Own and ship products / features in a timely manner
- Dogfood your product / feature and find ways to improve on it
- Engagement with Business and Sales Teams:
- Facilitate user studies through client meetings and interviews for product feedback
- Iterate on feedback to ensure user needs are captured and prioritized appropriately
- Collaborate with Marketing, Growth and CRM teams to drive successful product adoption
- Market Awareness:
- Stay close to market and industry trends
- Cross-Functional Representation:
- Represent the domain in communications with cross-functional teams
Job Requirements:
- At least 8 years of product management experience, with a domain knowledge of Crypto trading / exchange platforms is preferred
- A data-informed work style, viewed through a compassionate lens of the user
- A passion for building delightful customer-facing products and experiences
- Experience shipping and iterating on successful Software or Financial products at scale
- Demonstrated leadership, taking initiative and producing results
- Positive, can-do attitude with the ability to connect well with Designers, Engineers, QA, Marketing, Compliance, Legal, Growth, CRM
- Overcommunicator, highlighting key information and being to the point
- Understanding of API usage
- Diligent and open to learning new things
- Bring humility to your work and how you work with others
- Good aptitude for understanding technical concepts and applying them is preferred
