Senior Operations Manager
Crypto.com
Operations
Canada
Posted on Oct 25, 2024
About the role
The Sr. Operations Manager will report to the VP of Operations, North America, and be responsible for supporting daily inter-workings of Crypto.com’s banking partnerships with focus on the Canadian region, in addition to supporting Exchange projects as needed.
This is a highly collaborative role working at the intersection of different cross functional teams widespread globally. This is a hands-on role, therefore you must be a self-starter, with the ability to traffic high volume tasks internally and externally with our vendors until final resolution. Must be solution oriented and exhibit an attention to operational efficiencies.
Job Responsibilities:
- Facilitate various tasks relative to our card and fiat operations;
- Assist the team in troubleshooting operational issues and work towards solutions;
- Manage the onboarding of new partners/vendors;
- Maintain a knowledge base of operational processes and procedures;
- Lead process improvement projects;
- Manage the internal review process with the business operations teams when launching new product features, participating in quality assurance testing;
- Manage the external process with bank partners when launching new product features, seeking approvals;
- Oversee the performance of newly released product features, and make recommendations for improvement;
- Is the day-to-day POC for our banking partners, keeping track of incoming requests, & routing them to the correct teams and following through until completion;
- Manage onboarding efforts for global acquirers as needed;
- Open to assisting in ad hoc tasks as assigned;
Job Requirements:
- 7+ years of project management, operations, business analysis, customer support. Experience with banking, payment companies and/or start ups/fintech is a plus;
- Card or payment specific experience preferred;
- Self-starter, hands on and able to work with minimal supervision;
- Experience working in a fast- pace environment, setting your own demanding expectations;
- Ability learn and adapt quickly in a fast-moving startup environment;
- Be able to determine priorities and follow up in a timely fashion;
- Be able to work collaboratively and constructively in a team environment;
- Highly organized and excellent presentation to represent self and crypto.com;
- Excellent skills in communicating ideas both verbally and in written form in a clear, concise, and professional manner;
- Experience with platforms and collaboration tools - such as slack, in addition to JIRA and Confluence;
- Some traveling is expected (domestically and internationally).
