Technical QA, Bulgaria

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IT, Quality Assurance
Sofia, Bulgaria
Posted on Tuesday, December 12, 2023

Job Responsibilities:

  • Evaluate and uplift the quality of existing products, identifying and resolving deficiencies;
  • Proactively suggest product enhancements based on thorough analysis;
  • Drive improvements in product quality for elevated customer experiences;
  • Assess and optimize the performance of AI and Machine Learning models;
  • Systematically document, prioritize, and address testing anomalies and defects;
  • Develop and oversee a robust Quality Planning strategy;
  • Collaborate with the Product Development team for seamless project delivery;
  • Identify and alleviate bottlenecks in quality assurance processes;
  • Spearhead continuous improvement projects and quality data collection;
  • Establish and track key KPIs for product quality;
  • Prepare and present comprehensive quality reports to Senior Management.

Job Requirements:

  • Comprehensive understanding of the customer support lifecycle and platforms;
  • Proficiency in automation processes and methodologies;
  • Knowledge of networking, AI, LLM, NLP technologies;
  • Experience with various programming languages;
  • Strong analytical skills for data and trend analysis;
  • In-depth understanding of our company’s structure and dynamics.
  • A commitment to continuous learning and staying abreast of industry developments;
  • Demonstrated leadership and accountability;
  • Excellent communication and collaboration capabilities;
  • Strong decision-making and problem-solving skills;
  • Exceptional organisational and time-management abilities;
  • High emotional intelligence and analytical thinking;
  • Resilience and determination in challenging situations;
  • Team player with a flexible and adaptable approach;
  • Eagerness to learn and grow within a dynamic environment.
Life @
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: visa card provided upon joining
Our benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
Founded in 2016, serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.

This job is no longer accepting applications

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