Real Time Analyst (Night shift), Bulgaria
Crypto.com
This job is no longer accepting applications
See open jobs at Crypto.com.See open jobs similar to "Real Time Analyst (Night shift), Bulgaria" Blockchain Association.Job Responsibilities:
- Responsible for monitoring all queues in real-time ensuring KPI goals are being met;
- Intraday reporting on the current day’s performance;
- Monitors and manages agents’ working schedule adherence and productivity, makes necessary updates;
- Maintains a daily/weekly tactical plan according to volumes in all lines of business;
- Understands the numbers in-depth, validates the data to ensure accuracy;
- Participates in ad-hoc projects as directed by the line manager;
- Acts with integrity, honesty, and knowledge that promote the company’s culture, values, and mission;
- Other duties are assigned to them by their superior or company managers in accordance with the position.
Job Requirements:
- 1+ year of experience in a similar role;
- Experience with monitoring personnel and calculating their productivity is a plus;
- Ability to work late/night shifts;
- The Analyst must have a reasonable understanding of the Company’s business, its technical, financial and organizational structure;
- The Analyst must be able to communicate effectively with people at all levels both inside and outside the Company, and should have strong written and verbal communication skills;
- Excellent decision making skills, effective problem solving skills, as well as skills to work independently and in team;
- Act with integrity, initiative, perseverance, discretion, ability for respect the personal dignity and rights of each employee, interest in fintech and services and motivation to occupy the position.
This job is no longer accepting applications
See open jobs at Crypto.com.See open jobs similar to "Real Time Analyst (Night shift), Bulgaria" Blockchain Association.