Application Support Engineer (Exchange)
Crypto.com
This job is no longer accepting applications
See open jobs at Crypto.com.See open jobs similar to "Application Support Engineer (Exchange)" Blockchain Association.Responsibilities
- Provide technical support to internal and external users of the Exchange Trading System with focus on APIs, network connectivity and application functionality.
- End to end ownership of the production environment, monitor and maintain the Application’s performance and stability.
- Work closely with Development team and Infrastructure team in troubleshooting and resolving high priority Production incidents. Should have sense of urgency and understand the criticality of the issue.
- Actively participate in UAT phase, release planning and deployment, and document Support processes and procedures.
- Provide phone or remote support during non-office hours in case required.
- Point of escalation for L1 support, Sales team and external users with focus on client service and delivery.
Qualifications and Requirements
- Bachelor’s degree or equivalent in Computer Science or related field.
- 5+ years of total experience in technical support role preferably exposure to Exchange, High Frequency / Low Latency Trading System.
- Good understanding of financial markets and trading operations of any of the asset class i.e., Equities, Fixed Income, FX, Derivatives or Digital Asset (Cryptocurrency).
- Excellent problem-solving ability with a keen eye for details, and an analytical mind-set.
- Experience in SQL database and Unix/Linux environment.
- Knowledge of scripting languages such as Python, Perl or Bash.
- Experience with enterprise monitoring and alerting tools (i.e., Grafana, Datadog, OpsGenie, EKS, Splunk, Sumologic).
- Knowledge of DevOps or Cloud technology (AWS / Azure) is a plus.
- Knowledge of ITIL best practices and standard documentation processes/technical writing standards is plus.
- Experience in FIX protocol and underlying network connectivity is a plus.
- Excellent verbal and written communication in English, as well as being capable of building strong working relationships with interfacing team and stakeholders.
- Able to work both independently and as part of team.
This job is no longer accepting applications
See open jobs at Crypto.com.See open jobs similar to "Application Support Engineer (Exchange)" Blockchain Association.