IT Support Engineer (Fresh Graduates Welcome)
Crypto.com
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See open jobs at Crypto.com.See open jobs similar to "IT Support Engineer (Fresh Graduates Welcome)" Blockchain Association.Responsibilities
- Assist in our security administration activities including but not limited to user provisioning, access control, endpoint management, threat prevention and networking maintenance
- Develop and implement access control workflows
- Handle enquiries, IT request and assist in resolving and troubleshooting from internal users
Requirements
- 1 year or less of practical experience in IT support or a similar technical role. Fresh graduates are welcomed.
- General IT operations experience including but not limited to User laptop provisioning, maintenance, User Account Provisioning and deprovisioning
- Proficiency in troubleshooting hardware, software, connectivity and network issues. Familiarity with Windows and macOS operating systems, and Linux would be an advantage.
- Experience handling mobile fleets, including working with carriers, managing onboarding and offboarding users and mobile devices
- Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users effectively.
- Familiar with tools such as Jira, OKTA, Netscope, Airwatch and others.
- Strong analytical and problem-solving abilities to diagnose and resolve complex IT issues efficiently.
You are also expected to:
- Demonstrate a strong commitment to personal learning and development
- Detail minded with an analytical mindset
- Good communication skills with an ability to explain complex technical issues to non-technical business users
- A customer-centric approach with a focus on delivering high-quality support and maintaining a positive user experience.
- Ability to work in a fast-paced environment, handling multiple tasks and prioritizing accordingly.
- Willingness to collaborate and work as part of a diverse team.
- Proficiency in both spoken and written English
This job is no longer accepting applications
See open jobs at Crypto.com.See open jobs similar to "IT Support Engineer (Fresh Graduates Welcome)" Blockchain Association.