IT Support Engineer
- Assist in our security administration activities including but not limited to user provisioning, access control, endpoint management, threat prevention and networking maintenance
- Develop and implement access control workflows
- Handle enquiries, IT request and assist in resolving and troubleshooting from internal users
- 3-4 years of practical experience in IT support or a similar technical role.
- General IT operations experience including but not limited to User laptop provisioning, maintenance, User Account Provisioning and deprovisioning
- Proficiency in troubleshooting hardware, software, connectivity and network issues. Familiarity with Windows and macOS operating systems, and Linux would be an advantage.
- Experience handling mobile fleets, including working with carriers, managing onboarding and offboarding users and mobile devices
- Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users effectively.
- Familiar with tools such as Jira, OKTA, Netscope, Airwatch and others.
- Strong analytical and problem-solving abilities to diagnose and resolve complex IT issues efficiently.
You are also expected to:
- Demonstrate a strong commitment to personal learning and development
- Detail minded with an analytical mindset
- Good communication skills with an ability to explain complex technical issues to non-technical business users
- A customer-centric approach with a focus on delivering high-quality support and maintaining a positive user experience.
- Ability to work in a fast-paced environment, handling multiple tasks and prioritizing accordingly.
- Willingness to collaborate and work as part of a diverse team.
- Proficiency in both spoken and written English