IT Support Engineer

IT, Customer Service
hong kong
Posted on Wednesday, July 26, 2023
The Cybersecurity and Data Privacy team reports directly under the office of the CISO headed by Chief Information Security Officer (CISO) Jason Lau ( who has over 23+ years of experience in the cybersecurity space, awarded Global Top 100 CISO, and also serves on the World Economic Forum, International Association of Privacy Professionals and more.
The team comprises of multiple functions from Blockchain Security, Operational Security, Security Governance and Compliance and more. We drive a culture of having a growth mindset and being humble to help everyone achieve their potential. Security and Data Privacy Compliance first strategy which has been at the core of our company. The security team helped to drive us to be the first Crypto company worldwide to achieve ISO27001, ISO27701, ISO22301 and PCI:DSS 3.2.1 (Level 1) certifications. Extremely detailed third party attested by international audit firm SGS and achieved "Adaptive (Tier 4)” – the highest level possible for the US National Institute of Standards and Technology (NIST) Cybersecurity Framework and the latest NIST Privacy Framework as well as SOC2 and many other regional certifications like the Data Protection Trust Mark.


  • Assist in our security administration activities including but not limited to user provisioning, access control, endpoint management, threat prevention and networking maintenance
  • Develop and implement access control workflows
  • Handle enquiries, IT request and assist in resolving and troubleshooting from internal users


  • 3-4 years of practical experience in IT support or a similar technical role.
  • General IT operations experience including but not limited to User laptop provisioning, maintenance, User Account Provisioning and deprovisioning
  • Proficiency in troubleshooting hardware, software, connectivity and network issues. Familiarity with Windows and macOS operating systems, and Linux would be an advantage.
  • Experience handling mobile fleets, including working with carriers, managing onboarding and offboarding users and mobile devices
  • Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users effectively.
  • Familiar with tools such as Jira, OKTA, Netscope, Airwatch and others.
  • Strong analytical and problem-solving abilities to diagnose and resolve complex IT issues efficiently.

You are also expected to:

  • Demonstrate a strong commitment to personal learning and development
  • Detail minded with an analytical mindset
  • Good communication skills with an ability to explain complex technical issues to non-technical business users
  • A customer-centric approach with a focus on delivering high-quality support and maintaining a positive user experience.
  • Ability to work in a fast-paced environment, handling multiple tasks and prioritizing accordingly.
  • Willingness to collaborate and work as part of a diverse team.
  • Proficiency in both spoken and written English
Life @
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: visa card provided upon joining
Our benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
Founded in 2016, serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.