Client Due Dilligence Director, Bulgaria
Crypto.com
Job Responsibilities:
- Inform, advise and monitor team members in the processing of their labor duties and specific assigned tasks;
- Coordinate with compliance teams globally to ensure onboarding processes and controls are executed as per local standards and expectations;
- Partner with Sales and other front line teams in ensuring the highest level of customer satisfaction during the onboarding process;
- Ensure the team is always up-to-date with any changes that might have happened before or during the specific shift;
- Handle escalations as necessary or provide advice related to them;
- Monitor queues and work loads, including staffing levels and coverage (Extra shifts, Sick leaves etc.);
- Provide updates on/suggestions for improvements to tools, practices, handling, speed, etc.;
- Monitor adherence to predefined KPIs and provide feedback on their adequacy over time;
- Ensure staff adherence to departmental/company policies and procedures;
- Ensure that the management is well informed of any non-standard cases;
- Participate in the setup and implementation of performance improvement plans for team members;
- Prepare regular reports on current tasks;
- Participate in ad-hoc projects as necessary;
Job Requirements:
- Solid understanding of financial services regulatory requirements, including anti-money laundering, economic sanctions and anti-corruption;
- 5+ years in customer onboarding and due diligence for retail and business clients;
- Experience in managing operationally focused teams;
- Leadership and management skills;
- Excellent time management skills focused on prioritization and execution;
- Knowledge and expertise of relevant KYC and AML regulations;
- Crypto and blockchain knowledge a plus;
- ACAMS certification a plus;
- Team Player, Self-motivated, dependable, adaptable and detail-oriented individual with analytical, writing and organizational skills required;
- Ability to write reports and business correspondence;
- Excellent computer literacy including computer skills (spreadsheet and word processing) and internet research skills;
- Ability to communicate and interact professionally with all levels within the Company;
- Ability to work well under pressure and to manage multiple tasks simultaneously;
- Must be a self-starter requiring minimal supervision;
- Fast learner and able to adapt to a global company;
- Bachelor's level degree or professional qualification;
- Fluency in English, oral and written.
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