Senior Application Support Analyst

IT, Customer Service
Bengaluru, Karnataka, India
Posted on Wednesday, March 1, 2023
We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.
But it doesn't stop there...
In another bold move, acquired Nadex (North American Derivatives Exchange) who were founded in 2008 and is the premier US exchange for binary options, call spreads, and knock-outs, offering secure and innovative ways to participate in the markets. We are regulated by the Commodity Futures Trading Commission (CFTC) as a registered DCO and DCM.
The North American Derivatives Exchange (NADEX), a wholly owned subsidiary of, is fully regulated Chicago-based derivatives Exchange. It is unique in its offering, as it is the first exchange where retail investors can become members of an exchange directly, without the need for a broker. On the Nadex exchange, we list innovative capped-risk derivatives contracts on a wide range of global financial
About the role
We are seeking a motivated, creative, self-starting and dynamic new member of the
application support team, safeguarding the operation and administration of the
Exchange and Clearing Organization while also looking to innovate and automate
processes and procedures. You will be part of a team that helps safeguard the
technical operation of the Nadex Platform, Exchange and Clearing Organization.
This is a great role for a talented technical candidate looking to develop their career
within a fast-paced Exchange trading environment.


  • Provide expert level remote management, administration and support for the Production and Demo trading exchange including:
  • System availability
  • Application stability and performance tuning
  • Version upgrades
  • Daily operational processing monitoring and support
  • Assistance with problem support and resolution
  • Contract scheduling and settlement of expired contracts
  • Assistance with problem support and resolution
  • Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
  • Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
  • Willing to assist on a wide variety of issues, both within and outside of job description.


  • This is a 4-day work week schedule with 3-days off
  • Weekend coverage and night shift are required on a rotational basis
  • Must be willing to work in a 24/7 environment with 12-hour shifts in rotation (morning or night shift)
  • During the training period (approximately 3 months), staff will be expected to work in US dayshift hours (8:00am-5:00pm CST)

Desirable Skills:

  • Attention to detail
  • Excellent written and verbal communication skills
  • A background in financial services, fintech, trading exchange, or trading system applications is preferred.
  • 3+ years’ experience managing or supporting mission critical production software applications.
  • 2+ years database software or IT technical experience.
  • Experience of working for a financial services or regulated environment.
  • Excellent technical troubleshooting skills and interpersonal, verbal, and written communication skills.
  • Incident Management
  • Any experience with the following is preferred: databases, Linux server operating systems, scripting and automation – bash scripting, system monitoring software including Grafana, AppDynamics, Logic Monitor, AMQ/Kafka/Tomcat/high availability systems, Networks, FIX, Scila, Splunk, Python


  • Bachelor's Degree
  • Knowledge or experience of options and futures trading markets.
  • Database, software, or IT technical experience.
  • Excellent technical troubleshooting and problem-solving skills.
  • Incident Management experience
  • Excellent interpersonal, verbal, and written communication skills.
  • Any experience with the following is preferred: SQL, Linux operating systems, job scheduling software, system monitoring software, clusters/high availability systems, FIX
#LI-CY2 #LI-Remote #LI-Associate
Life @
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us - our internal mobility program offers employees a new scope.
Work Perks: visa card provided upon joining
Are you ready to kickstart your future with us?
Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: visa card provided upon joining
Our benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
Founded in 2016, serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.