Program Manager, Trust & Safety
Coinbase
At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Who you are:
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
Security is a primary competency at Coinbase, and the Security Operations Team keeps a watchful eye over every aspect of it. Every day, we go to battle against some of the most sophisticated attackers in the world to protect billions of dollars worth of digital assets and ensure that our customers and employees can enjoy a safe, trustworthy experience.
As Coinbase scales globally, our team is scaling along with it, using a blend of tooling, automation and strategic team growth to ensure that we’re well-equipped to protect the next billion crypto users.
What you’ll be doing (ie. job duties):
The Security Operations Team is a multi-functional organization that includes Trust & Safety, CSIRT, Threat Intelligence and Insider Threat. While no two days will look the same, as the brand protection manager within the Trust & Safety team you’ll be responsible for the following:
- Strategy. You will take on large complex problems and create a clear cohesive strategy to address them. This means designing methods to track the problems (KPIs), levers to pull to mitigate the threats, and ensuring multiple teams are able to execute collaboratively.
- Cross-functional execution. Your work touches many teams (engineering, product, legal, risk, customer experience); all of these teams play a part in combating threats and it is critical they work in harmony. You’re excited about understanding the mission of each team and you are ready to create frameworks that ensure wins for all teams. You actively listen and are biased toward creative action.
- Continuous improvement. You are constantly questioning how to most effectively tackle big problems and you figure out the root cause where 20% effort has 80% effectiveness.
- Topic areas of ownership. Pig-butchering scams, multi-surface monitoring and enforcement (ie - web2 domains, social media, etc), other user focused scams
What we look for in you (ie. job requirements):
Some security teams have strict requirements about certifications, degrees, years of experience, and things like that. Not us! We’re more interested in the unique perspectives and expertise you’ll bring to the team rather than the acronyms on your resume. However, you’ll be much more likely to be successful in this role if these points seem like a good description of you:
- Relevant experience with increasing responsibility within a Trust & Safety or integrity team, 5+ years working on Trust & Safety related projects
- You’re an operator at heart and are comfortable building and managing processes, scaling knowledge and process across large teams, and communicating clearly to XFN teams
- You have knowledge-management experience; you have built or maintained knowledge bases
- You have deep knowledge of continuous improvement and have taken existing processes from one-off to efficient scaled solutions
- You’re comfortable doing data analysis (e.g., SQL) to help drive decision making
- You can translate complex findings and results into a concise and compelling narrative
- You frequently get praise from your peers and coworkers about your communication skills, both written and verbal
Nice to haves:
- Six Sigma White Belt or equivalent experience in data driven process improvement
- You would bring a diverse perspective to the team: for example you took an unconventional route to get into your current Trust and Safety career
- You’ve been doing practical security things (detection and response, phishkit/malware analysis, security research, etc) for a bit now, in the realm of 2+ years
- You’ve worked on or have thought deeply about Internet-based risk, abuse, fraud, data protection or security
- You’ve got at least a passing familiarity with blockchains and cryptocurrency, or just a good story about how you thought about investing in Bitcoin in 2014 but decided not to
Job #: P60086
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
