Compliance, Policy & Training Governance Associate



London, UK
Posted on Wednesday, February 14, 2024

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

  • You’ve got positive energy. You’re optimistic about the future and determined to get there.
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
  • You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The Compliance Training and Policy Governance Team (PTG) executes and oversees the enterprise-wide document governance function and the compliance training and awareness program. Its mission is to deliver a holistic framework to effectively articulate content and ethical norms through consistent standards for policies and procedures (P&P) as fundamental principles for the protection of Coinbase, our employees and customers, and mitigate compliance risk by promoting positive conduct through the education of applicable laws, rules and regulations.

You will be joining a small, dynamic team that operates in a very fast-paced environment. Reporting to the Sr. Manager, Compliance Training and Policy Governance, you will manage all operational/administrative tasks and processes related to the Compliance Training program, support Policy Governance administration and work with other team members on ad-hoc projects, as required, to support the implementation and enhancements of Coinbase’s global Compliance Training program and Policy Governance framework.

What you’ll be doing (ie. job duties):

Compliance Training:

  • Support the execution of Coinbase’s annual Compliance training plan by managing all related training administration tasks via the learning management system, including uploading training content/materials, creating learner assignment profiles, setting up system notifications, testing and deploying courses, trouble-shooting technical issues, recording training completion/uploading attendance logs, tracking course completions
  • Provide learner support for Compliance-owned courses
  • Provide Compliance training completion reports, incl. reports needed for regulatory exams, senior management or board presentations, status updates to various internal stakeholders or escalation (incomplete training assignments) as well as regular/day-to-day reports for QA purposes (e.g., verifying enrollments processed correctly, reconciling data)
  • Establish standards/best practices for compliance training administration and document relevant processes as desktop procedures
  • Maintain or update compliance training-related documentation
  • Support the creation of course evaluations and help prepare results in a standardized format
  • Maintain the Compliance Training intranet page
  • Support the development of senior management and/or board presentations as needed
  • Coordinate activities for the continuing education program and manage related training administrative tasks

Policy Governance:

  • Support policy administration, including maintaining Coinbase’s central repository and document records in the GRC system, coordinating/following up on document reviews, responding to employee inquiries regarding policies & procedures or related processes,
  • Update content on the Policies intranet page
  • Help coordinate Q&A related efforts of policies and procedures as needed to ensure standards are followed

What we look for in you (ie. job requirements):

  • Bachelor’s degree or equivalent experience, preferably with a focus on education/training or instructional design
  • 4+ years of relevant experience, ideally in HR/L&D, compliance, legal or related role, preferably in a regulated environment
  • 2+ years of hands-on experience working with learning management systems (Docebo a plus)
  • Training program administration experience (e.g. reporting, data analysis, program documentation)
  • Highly technology literate; quickly learns new applications and tools (e.g., LMS, compliance training and policies reporting and metrics)
  • Ability to prioritize and organize work to meet deadlines
  • Team player and collaborator, but also comfortable moving projects forward independently
  • Project management skills and analytical with the ability solve problems
  • Highly motivated, strong attention to detail, team oriented, and organized
  • Flexible and adaptable to the evolving needs of a high-growth and fast paced organization
  • Proficiency with Google Suite (Google Drive, Gmail, Google Calendar, Google Slides, Google Sheets etc.) and Microsoft Office Suite (Word, Powerpoint, Excel)
  • Motivated by Coinbase’s mission and values

Nice to haves:

  • Compliance training administration experience
  • Previous exposure to policy management/governance
  • Working knowledge of GRC systems (Archer)
  • Instructional design background/expertise, basic working knowledge of Articulate 360 and other content authoring tools

Job #: P55140

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

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