Lead Product Operations and Risk Analyst



IT, Product, Operations
Los Angeles, CA, USA · Remote
Posted on Thursday, August 24, 2023

Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure – including USDC, a blockchain-based dollar – helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.

What you’ll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: Multistakeholder, Mindfulness, Driven by Excellence and High Integrity. Circlers are consistently evolving in a remote world where strength in numbers fuels team success. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.

What you’ll be responsible for:

Support the day-to-day management and operation of Circle’s Product Risk Management function. The goal of this function is to partner closely with Product Managers to identify, assess, prioritize, mitigate, and report on product risks. The role supports the overall Enterprise Risk Management (ERM) Program’s goal of maintaining and growing Circle's resiliency by identifying, assessing, and preparing its operations for any internal and external factors and risks that could interfere with reaching its goals and objectives.

You will aspire to our four core values:

  • Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities.
  • Mindful - you seek to be respectful, an active listener and to pay attention to detail.
  • Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
  • High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.

What you'll work on:

  • Help drive business strategy by collecting and analyzing data to track product performance such as user behavior, product usage, and customer feedback. Find opportunities for improvement and regularly present on product performance and product/business insights.
  • Work with the CPO/CTO and other product and engineering leaders to define cross-org processes to increase execution efficiencies and facilitate cross-team collaboration.
  • Drive product processes, such as the product development process, the user research process, and the product launch process. Select and rollout tools, such as product management software, data analysis tools.
  • Drive product related policy management, issue management, change management, risk assessment, third-party risk management, and training.
  • Build standards for the product team, such as documentation standards, testing standards, and release management standards.
  • Ensure product and XFN teams follow standard product launch processes to build and launch products, identify, understand and mitigate risks. Implement, drive and ensure that teams are effectively monitoring product risks post launch and doing issue management.
  • Lead assessments, monitoring, and reporting on risks inherent to business activities, including compliance, legal, security, finance and 3rd parties. Self-identify, report, monitor, and remediate issues.
  • Support the ongoing risk management across functions by engaging as a key business partner with ERM, early in the process, in risk discussions and ad-hoc interactions to support ongoing risk identification, ownership, mitigation and acceptance.
  • Lead and implement periodic reviews, executive level reporting, and recommend updates to the policies, processes, tools, and templates to reflect the changing environment (e.g., new products).
  • Work with auditors and regulators on audits and identify new mitigations and follow through across teams.

What you'll bring to Circle:

Lead Product Operations and Risk Analyst

  • 7+ years working in risk management for B2B and B2C products and experience working in a financial services, payments or technology companies
  • Experience working at the intersection of Product and Risk and a solid understanding of risk management principles, methodologies, and frameworks, including knowledge of market, credit, operational, and compliance risk.
  • Knowledge of Enterprise Risk Management frameworks and programs.
  • Experience in embedding a risk culture in a rapidly growing business environment, preferable technology or financial services.
  • Proficiency in Google Suite, Slack and Apple MacOS preferred.
  • Proficiency in data analyses using SQL
  • Partner with leaders effectively employing clear and structured communication to tell a “story” focused on business insights & data.
  • Bachelor’s degree in Technology, Risk Management or Business preferred. Technology Certifications Security Certifications preferred (ex. ITIL, CISM).

Principal Product Operations and Risk Analyst

All of the requirements of above, and:

  • 12+ years working in risk management for B2B and B2C products and experience working in financial services, payments or technology companies.
  • Executive presence with an ability to influence and work hands-on with other cross-functional team leaders, such as lawyers, engineers, and product managers.
  • Experience leading diverse teams in a complex, matrixed organization.
  • Self-starting and fast paced when it comes to putting plans into motion – don't need to work from a script.

Additional Information:

  • This position is eligible for day-one PERM sponsorship for qualified candidates.

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

The compensation ranges below are specific to Los Angeles, CA. Actual starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

Lead Product Operations and Risk Analyst

Base Pay Range: $157,500 - $207,500

Annual Bonus Target: 15%

Principal Product Operations and Risk Analyst

Base Pay Range: $185,000 - $245,000

Annual Bonus Target: 18%

Also Included: Equity & Benefits (including medical, dental, vision and 401(k)). Circle has a discretionary vacation policy. We also provide 10 days of paid sick leave per year and 11 paid holidays per year in the U.S.

We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.