CAREERS

About Bullish

Bullish is an institutionally focused global digital asset platform that provides market infrastructure and information services. These include: Bullish Exchange – a regulated and institutionally focused digital assets spot and derivatives exchange, integrating a high-performance central limit order book matching engine with automated market making to provide deep and predictable liquidity. Bullish Exchange is regulated in Germany, Hong Kong, and Gibraltar. CoinDesk Indices – a collection of tradable proprietary and single-asset benchmarks and indices that track the performance of digital assets for global institutions in the digital assets and traditional finance industries. CoinDesk Data - a broad suite of digital assets market data and analytics, providing real-time insights into prices, trends, and market dynamics. CoinDesk Insights – a digital asset media and events provider and operator of Coindesk.com, a digital media platform that covers news and insights about digital assets, the underlying markets, policy, and blockchain technology.

Reports to:

Position Overview

We are seeking a senior, responsible, highly motivated and experienced Director of Operations to oversee our US operations, including Exchange Operations, Customer Onboarding, and Custody. The ideal candidate will have a strong background in financial services, a deep understanding of the cryptocurrency landscape, and a proven track record of managing complex operational workflows.

Responsibilities:

• Exchange Operations: Manage the day-to-day operations of our cryptocurrency exchange, ensuring all trading activities, including order matching, settlement, and reconciliation, are executed accurately and efficiently.

• Customer Onboarding: Oversee the end-to-end customer onboarding process, from initial Know Your Customer (KYC) and Anti-Money Laundering (AML) checks to account creation and activation.

• Custody: Ensure the secure and compliant management of digital assets held in custody, including the execution of deposit and withdrawal requests, and the implementation of robust security protocols.

• Governance & Risk Management: Identify and mitigate operational risks, developing and implementing policies and procedures to ensure compliance with all relevant regulations, including those from the SEC, FinCEN, DFS and other US regulatory bodies.

• Team Leadership: Lead and mentor a team of operations specialists, fostering a culture of excellence, collaboration, and continuous improvement.

• Process Optimization: Continuously analyze and improve operational processes to enhance efficiency, reduce costs, and improve the overall customer experience.

• Stakeholder Collaboration: Work closely with cross-functional teams, including product, engineering, legal, and compliance, to ensure seamless integration of new products and services.

Experience & Qualifications:

• Bachelor's degree in Finance, Business, Technology or a related field.

• 10+ years of experience in an operations management role within digital assets, financial services and/or FinTech. Knowledge of industry frameworks (i.e. ITIL, SOC) is desirable.

• Strong knowledge of the cryptocurrency industry and its associated operational challenges.

• Proven experience with KYC, AML, and other regulatory compliance frameworks.

• Familiarity with digital asset custody solutions and best practices.

• Excellent leadership, communication, and problem-solving skills.

• Ability to thrive in a fast-paced, dynamic environment.

Bullish US LLC & CoinDesk Inc. are committed to offering competitive compensation and benefits. The anticipated base salary for this position is $200,000 - $270,000 + discretionary annual target bonus + performance incentives/benefits. Offered salary will be reflective of job related knowledge, skills and commensurate experience.

Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work every day.