CAREERS

MAIN DUTIES/RESPONSIBILITIES OF THE ROLE:

Essential Responsibilities:

• Maintaining data, voice or video network hardware and systems; investigates and resolves network and hardware matters of significance; research, analyzes, isolates, and resolves errors; assesses and updates older networks as needed and in accordance with specified plans.
• Effectively deal with tickets and incidents passed on from the service desk.
• Provides technical support on data, voice, or video networks for internal and/or external customers; answers technical questions; recommends and implements approved course of action. Provides technical leadership for data or voice network problem escalation and resolution.
• Design, deploy and manage a corporate enterprise and executive office environment that is growing at an unprecedented pace.
• Architect points of presence for peering and internet connectivity in datacenters across the world
• Manage and develop key supplier & vendor relationships.
• Provide escalation path for fault resolution, talking directly to end users, suppliers, and other teams within the organization.
• Proactive & reactive network monitoring and management, fault resolution, capacity planning, security, patching, maintenance.
• Working on a mix of projects to include, but not limited to Data Center, Branch Offices, video, and telephony – producing high quality documentation for network designs and processes.
• Deliver simple, scalable solutions and processes that improve the users experience.

PERSON SPECIFICATION

WORK EXPERIENCE/BACKGROUND:

Essential

Desirable

• A minimum of 5 years’ experience of supporting a global network, delivering complete end to end connectivity
• Proven ability to organise & prioritise multiple tasks daily
• Strong analytical abilities with a good level of investigative skills
• Service oriented, accurate, effective, and able to work unsupervised even under pressure
• Responsive and adaptable in a dynamic, collaborative work environment.

• Experience of working in a financial background is preferred but not necessary

TECHNICAL/BUSINESS SKILLS & KNOWLEDGE:

Essential

Desirable

• CCNP preferred, minimum CCNA
• Support, management, and implementation of Next-Gen Firewalls
• Wireless (Meraki preferred)
• Site to Site VPNs on various devices (inc. IOS)
• Thorough knowledge of various routing protocols: BGP, OSPF & EIGRP
• Cisco ISE & 802.1x
• Multicast
• Cloud Networking (AWS preferred)
• Familiar with Cisco product range

• Palo Alto
• Cisco DNAC & SDA
• Cisco Call Manager/Collaboration
• Automation (Python/Ansible/Terraform)
• Traffic inspection/SSL decryption
• SDWAN