Member of Client Experience, Sales Support
Anchorage Digital
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See open jobs at Anchorage Digital.See open jobs similar to "Member of Client Experience, Sales Support" Blockchain Association.Sales & Business Development, Customer Service
New York, NY, USA
Posted 6+ months ago
At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.
The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.
As a Member of Client Operations, Finance you will be responsible for the operational processes related to client invoicing, application of the invoice payments, as well as client communication related to those activities. You may also be required to explore adopting, optimizing, and executing additional finance-related operational processes such as 1099 preparation. This role is crucial for fostering positive client relationships and ensuring the smooth financial interaction between Anchorage Digital and our institutional clients. If you are a detail-oriented individual with exceptional communication skills and a strong commitment to maintaining accurate financial information and providing outstanding client support we invite you to apply!
A successful candidate will be able to demonstrate:
Ability to come to the office at least twice (2) a week
Experience in accurately applying payments to client billing accounts and verifying the resulting balances.
Proven experience in performing timely and accurate reconciliation of payments to client accounts against internal records and bank invoices/statements.
Experience in expertly responding to client inquiries regarding their billing account balances, providing clear, concise, and accurate explanations.
Experience in collaborating with cross-functional teams to investigate and resolve client payment or balance-related issues.
We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Member of Client Experience, Sales Support role:
Technical Skills:
- Demonstrated proficiency in accounting software or ERP systems used for payment processing and accessing client account information.
- Understanding of different payment methods and how they are recorded and reflected in client account balances.
- Strong skills in using spreadsheet software (e.g., Excel, Google Sheets) for reviewing and analyzing client account data to address inquiries.
- Be able to commute to NYC office at least two days a week to process and deposit mailed-in checks in a timely manner
Complexity and Impact of Work:
- Responsibility for ensuring the ongoing accuracy of client account balances.
- Significant impact on maintaining positive client relationships through timely, accurate, and helpful responses to balance inquiries or other related billing matters.
- Contribution to the accuracy of financial records by ensuring correct payment application to client accounts.
- Role in upholding established financial controls related to client account information.
Organizational Knowledge:
- Willingness to learn and understand Anchorage Digital's payment processing workflows and how client balances are maintained.
- Strong commitment to providing exceptional client service regarding account-related inquiries.
- Ability to act on established procedures and contribute to accurate client account management in a dynamic environment as well as drive process improvements.
Communication and Influence:
- Ability to clearly and professionally communicate account balance information and payment details to clients.
- Proven experience in resolving client inquiries and providing clear, accurate explanations regarding their account status and payment history.
You may be a fit for this role if you have:
- Proven experience in accurately maintaining client account billing balances through diligent payment processing and reconciliation.
- Strong understanding of payment application processes and their impact on client accounts.
- Demonstrated ability to expertly respond to client inquiries regarding their account balances with clarity and professionalism.
- Solid experience in reconciling payments to client accounts and resolving any balance discrepancies.
- A meticulous and detail-oriented approach to managing client financial information.
- Excellent written and verbal communication skills with a strong client service orientation.
- 2+ years of experience in an Accounts Receivable or client-facing role focused on account reconciliation and client support.
- Be able to commute to NYC office at least two days a week to process and deposit mailed-in checks in a timely manner
Although not a requirement, bonus points if:
- Experience managing client billing accounts or responding to inquiries in the digital asset or financial technology industry.
- Familiarity with accounting software used in the cryptocurrency or fintech space, particularly related to payment processing and client account views.
- Basic understanding of how payment processing impacts client balances and financial reporting.
- You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)
About Anchorage Digital: Who we are
The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.
Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.
Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.
This job is no longer accepting applications
See open jobs at Anchorage Digital.See open jobs similar to "Member of Client Experience, Sales Support" Blockchain Association.