Member of Client Operations, Custody
Anchorage Digital
This job is no longer accepting applications
See open jobs at Anchorage Digital.See open jobs similar to "Member of Client Operations, Custody" Blockchain Association.Technical Skills:
- Experience supporting operational needs of institutional clients in a financial services setting, with a familiarity with US Anti-Money Laundering (“AML”) requirements
- Maintain a working understanding of how institutional clients such as VCs, Sovereign Wealth Funds, PEs etc operate in the crypto custody space.
- Maintain an understanding of traditional financial services, products and strategies as required to provide support to Anchorage clients and the goals they have to implement their own strategies.
- Maintain a basic understanding of the crypto industry’s landscape, tokens/protocols, and different verticals in which they’re deployed (staking, governance, etc.)
- Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker.
- Ability to execute the end-to-end processing of client operations for institutional clients. This includes receiving, verifying, and reviewing operations accurately and in a timely manner.
Complexity and Impact of Work:
- Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced.
- Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes, or contribute to the development of new tasks.
- Contribute to delivery of day-to-day results on core tasks with some direction.
- Identify and escalate risks to the organization and to clients to management.
Organizational Knowledge:
- Ability to learn the strategy of Anchorage to support its successful implementation through operational excellence.
Communication and Influence:
- With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads.
- Experience with different channels of support and communication, including chat, text, telephone, email and video conference.
- Contribute to discussions within the team to improve processes and productivity, and thoughtfully conveys information and insights with impact when working with other teams to address project & issues.
- Communicate with internal counterparties in a clear, articulate, and solution-oriented manner.
You may be a fit for this role if you have:
- You have 2-4 years of professional working experience, in financial services and/or digital asset industry.
- You have the ability to participate in regular evening and weekend on-call rotations.
- You have experience supporting institutional client operations in financial services, or another heavily regulated industry.
- You are familiar with traditional financial services, products and strategies and are able to provide thoughtful support to your clients.
- You have experience with different channels of support including chat, text, telephone, email and video conference.
- You have foundational knowledge or interest on the following subjects: blockchain, crypto-economics, security engineering.
- You have a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced.
Although not a requirement, bonus points if:
- You have familiarity with or experience using TRM, CipherTrace, or Jira.
- You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)
This job is no longer accepting applications
See open jobs at Anchorage Digital.See open jobs similar to "Member of Client Operations, Custody" Blockchain Association.